NWRA Code of Conduct and Why It’s Important!

If you’re like most people, you’re going to search online for a windshield repair company when a chip or crack pops up.  And, if you’re like most people, you’re going to see companies brag that they adhere to standards and have a code of conduct.

So, What Exactly Does NWRA Mean?

For starters, NWRA stands for “National Windshield Repair Association”.  This organization was created to spread awareness about the effectiveness of legitimate windshield repairs.  The NWRA provides a variety of resources for windshield repair professionals, along with information that helps the general public understand the how’s and why’s behind windshield repairs.

But in 2013, the NWRA decided to take things a step further by creating a code of conduct for its members to adhere to.  Among other things, the NWRA code of conduct requires members to perform high-quality windshield repairs at fair prices, employ NWRA-certified technicians, and recommend repairs in accordance with the Repair of Laminated Auto Glass Standard (ROLAGS).

But Why Is This Code Of Conduct So Important?

Because your windshield determines just how safe you are when you head out on the road!

Think about it — your windshield stands between you and all of the dangers that are lurking out on the road.  Whether it’s other drivers or road debris, you see it all through your windshield. And, if you’re ever in a front-end or rollover crash, you’ll count on your windshield to stay strong and protect you.

But, unfortunately, windshields that are in need of repair aren’t nearly as strong as they should be!

Even if you’ve got just a tiny crack or chip in your windshield, the entire thing is weak.  Doing something innocent — like driving over a speed bump, rinsing off your car with a hose, or parking your car outside in the snow — could make the damage spread.  It doesn’t take much for a minor windshield issue to turn into a major problem!  Aside from costing you more money, problems with your windshield make riding around in your car downright dangerous.

Even if you rush your damaged windshield to a repair shop right away, there’s no guarantee that they’re going to do the job right.  A technician who hasn’t been properly trained may put too much pressure on the damage — causing it to spread.  Or, they may not inject the resin properly — meaning that the repair will eventually fail and increase in size.  Or, they may use a drill bit that’s too big for the damage — causing even more damage in the process.  Sadly, the list of ways that a technician can screw up your windshield during the repair process is virtually endless.  Unfortunately, since you’re probably not a windshield expert, you won’t know that anything was done improperly until something bad happens!

And That’s Where The NWRA Code Of Conduct Comes In!

National Windshield Repair Association
Even if you don’t know the first thing about windshield repairs, you can take a few minutes to see what the code of conduct says.  That way, when you talk to a repair company you’re thinking of hiring, you’ll have a little bit of background knowledge to draw from.

You can also use the NWRA code of conduct to eliminate repair companies right off the bat.  After all, if their website makes no mention of adhering to it — or they look at you like you have six heads when you ask them if they follow it — you’ll know to take your business elsewhere.

Luckily, the NWRA code of conduct also sets a standard for how windshield repair companies are supposed to treat their customers.  Specifically, companies are supposed to give you a price estimate first, explain their warranties, and always have customers’ best interests in mind.  So, if you find a windshield repair company that brags about following the NWRA code of conduct, you can expect top-notch customer service, in addition to a state-of-the-art repair.

It doesn’t get any better than that!